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MedHOK's Member Services Management Solution
Home / Solutions / Member Engagement / Member Services Management

Member Services Management Solution

Solution Overview

MedHOK’s Member Services Management solution is an actionable repository for issues and inquiries where many different data sets can be seamlessly accessed and organized in a single interface, creating one view of a member’s demographic, transactional, and other relevant information. MedHOK’s Member Services Management provides users with the ability to manage and analyze member issues and inquiries with real time reporting tools, including canned reports, business intelligence tool and dashboards.

Health plans and PBMs use this solution to:

  • Centralize a single audit trail of all member and provider correspondence and interactions
  • Improve customer management and response
  • Integrate with member services call center to improve member care

Have You Considered ...

 

With Member Services Management, you may also want to manage related functionalities on one platform to ensure compliance, improve efficiency and productivity, and deliver better quality care. Consider adding these MedHOK solutions:

Download Product Spec Sheet

100% CMS COMPLIANT

Proven CMS compliant through dozens of successful audits

AUTOMATED BEST-PRACTICES

Best-practice based structured workflows with automated case handling provided out-of-the-box

REAL-TIME VISIBILITY

Tracks and alerts cases against CMS completion timeframes and internal Service Level Agreements (SLAs) with business partners to ensure compliance

Request a Demo

See MedHOK's Member Services Management solution for yourself

Please complete the form and let us know which capabilities you would like to see. One of our demo specialists will contact you to schedule your custom demo.

MSM Demo Request