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Meet Our Team




Healthcare Industry Professionals

Founded by two industry entrepreneurs, MedHOK's management team represents a far-reaching breadth of healthcare industry and technology expertise.

Board Members


Richard P. Malloch is the president of Hearst Business Media. He joined Hearst in 1991 as deputy group head of Hearst’s Consumer Book Publishing and Trade Magazine Group. In the late 1990s, Hearst sold the consumer book business (William Morrow and Avon Books) to HarperCollins. Malloch looked to reinvest the proceeds from the sale and build a fifth large operating group for Hearst. Traditionally, Hearst’s trade publishing was based on print products with significant revenue generated from advertising. Malloch changed the strategy and business model, moving the Group toward revenue generated from subscriptions and licensing fees. In consideration of this new strategy, the Group was renamed Hearst Business Media. Today, the business is nearly 100 percent digital.

In addition to his role as president of Hearst Business Media, Malloch is a senior vice president of Hearst and a member of the Board of Directors.

Hearst Business Media focuses on the financial, healthcare and transportation industries. Business Media wants to become indispensable to its customers. It enjoys very high (over 90 percent) renewal rates and has gained the confidence of many of its customers as seen by long-term (7- to 10-year) license agreements.

Hearst Business Media has shown substantial growth in the past 10 years. Internal growth and product enhancements have been coupled with acquisitions to make Business Media a significant contributor to Hearst’s financial performance. Hearst Business Media has become the second largest contributor to Hearst—contributing more operating income than the traditional consumer media businesses Hearst is best known for. Key investment acquisitions include: Fitch Group, MedHOK, Homecare Homebase, MCG and Zynx Health.

Prior to joining Hearst, Malloch served as a principal in the New York office of Morgan Stanley & Co., where he was involved in corporate finance and merger and acquisitions. Malloch has devoted most of his professional life to working with companies in the communications and technology industries. He was actively involved in expanding the Morgan Stanley media franchise to include: cable television, cellular telephone, entertainment and information technologies. Malloch also helped to develop the media practice in Europe and Asia.

Malloch began his career as a member of the policy staff to the assistant secretary of the U.S. Department of Energy in Washington, D.C.

Greg Dorn is the president of Hearst Health, overseeing FDB (First Databank), Zynx Health, MCG, MedHOK and Hearst Health International; and serving as a director of Homecare Homebase, MedHOK Hearst Health Ventures and the Hearst Health Innovation Lab.

The mission of the Hearst Health network is to help guide the most important care moments by delivering vital information into the hands of everyone who touches a person’s health journey. Each year in the U.S., care guidance from the Hearst Health network reaches 84 percent of discharged patients, 174 million insured individuals, 47 million home health visits and 4 billion prescriptions.

For more than two decades, Dorn has been focused on raising the standard of excellence for patient care across the healthcare spectrum, through clinically rigorous guidance delivered by efficient, scalable technology. He is the co-inventor of two patented healthcare software technologies that continue to be used in health systems across the U.S. His expertise is in developing and commercializing inventive and disruptive solutions that improve care quality and efficiency.

Dorn has held a variety of leadership positions across Hearst, including chief operating officer of Zynx Health and president of FDB. In 2013 he was appointed an executive vice president of Hearst Business Media, and continues to serve in that role. He is also a vice president of Hearst.

Dorn received his medical doctorate from the Columbia University College of Physicians and Surgeons and his bachelor's degree from the Columbia University School of Engineering. He performed his clinical training at UCLA, where he also obtained his master’s degree in health services management.

As a visionary and passionate innovator, Anil Kottoor has an extraordinary series of unparalleled success to his credit. With more than 15 years of healthcare experience, he has accrued an impressive array of accomplishments for his prestigious Fortune 500 employers and their respective clients – accomplishments that earned him national recognition in 2005 as one of CIO magazine's CIO 100.

Management Team


Vig Ponnusamy has been the Chief Technology Officer of MedHOK, Inc. since 2009 and is primarily responsible for leading overall development and deployment activities. Vig has more than 20 years of health care IT experience. He became a lead architect at Oxford Health Plans. Throughout his career, he has held successive positions at large health insurance companies, including United Healthcare and WellCare Health Plans, Inc.

Salome Isbell has more than 20 years of experience providing operational and financial leadership, as well as establishing and executing strategic growth initiatives, for Fortune 100 companies. Prior to joining MedHOK as Chief Financial Officer, she served as CFO for Underwriters Laboratory (UL) Workplace Health & Safety. She leads MedHOK's financial department and oversees Human Resources functions.

Marc S. Ryan serves as MedHOK’s Chief Strategy and Compliance Officer, and leads MedHOK’s Continuum Performance Systems subsidiary, which offers the Market Prominence suite of enrollment-related products. During his career, Marc has served a number of health plans in executive-level regulatory, compliance, business development, and operations roles. He has launched and operated plans with Medicare, Medicaid, commercial and Exchange lines of business. Marc was the Secretary of Policy and Management and State Budget Director of Connecticut, where he oversaw all aspects of state budgeting and management. In this role, Marc created the state’s Medicaid and SCHIP managed care programs, and oversaw its state employee and retiree health plans. He also created the state’s long-term care continuum program. Marc was nominated by then HHS Secretary Tommy Thompson to serve on a panel of state program experts to advise CMS on aspects of Medicare Part D implementation. He also was nominated by Florida’s Medicaid Secretary to serve on the state’s Medicaid Reform advisory panel.

Marc graduated cum laude from the Edmund A. Walsh School of Foreign Service at Georgetown University with a Bachelor of Science in Foreign Service. He received a Master of Public Administration, specializing in local government management and managed healthcare, from the University of New Haven. He was inducted into Sigma Beta Delta, a national honor society for business, management and administration.


Michelle Frank has more than 20 years of experience in sales and marketing roles spanning various industries for both public and private companies. She is an entrepreneur who founded, grew, and managed multiple companies over her career.  

Michelle serves as Chief Growth Officer of MedHOK, Inc. Her focus is driving MedHOK’s growth strategy through Michelle graduated with a degree in Business Administration from Elon University.

Kamakshi Shete serves as MedHOK's Chief Implementation Officer and SVP of IT. Kamakshi has more than 20 years of executive experience in national health plans and PBMs and specializes in leading government-sponsored program implementations and organizational strategic plans.

During her successful career, Kamakshi has worked as the Head of IT at a leading PBM and helped in a turnaround situation to solve key business challenges and modernize the technology. Kamakshi has worked at a national health plan as Senior Director of Channel Services and implemented several applications and integrations which are first in the industry. These include an Enterprise Medical Management and several EDI real time transactions with strategic partners.

Kamakshi has a Bachelors of Engineering and two Masters degrees: one in Business Management and another in Computer Science. With her strong academic and successful work background, Kamakshi brings strong strategic IT, Operations, Sales and Organization Management vision to every role she takes on.

David Bricker RPh, brings his breadth of experience to MedHOK to develop solutions for the pharmacy space including specialty pharmacy.

As a registered pharmacist with more than thirty years of broad pharmacy experience, David has an acute understanding of the issues and impacts customers, members and patients face, and a unique perspective of the health care system overall from a health plan managed care, retail pharmacy corporate, district and store perspective. Additionally, his deep understanding of CMS pharmacy requirements, audits and call center operations provides a deep bench of subject matter expertise to MedHOK clients.

Prior to joining MedHOK, David held pharmacy leadership positions with WellCare where he led Medicare Part D initiatives, PBM management, compliance/reporting and vendor management.

David came to WellCare from Eckerd Drugs where, as Sr Dr. of Pharmacy Data Warehouse and Retail Pricing and District Manager, he provided oversight and direction for retail store operations and retail drug pricing.

David received his Bachelor of Science degree in Pharmacy from the University of Pittsburgh and is a licensed pharmacist (RPh).

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Mark Francen is Vice President of Client Service Operations for MedHOK's Eastern Division and is responsible for oversight of client programs and the overall success of key client accounts. Mark’s builds client relationships from the initial phases of the sale through the successful implementation of the solution into production. Mark attributes his success to his ability to build a partnership with each client that spans the continuum of the client relationship.

Prior to joining MedHOK, Mark was Director of Customer Experience at Health First Health Plans in Florida where he leveraged resolution of complaint data that led to a 4.5 Star rating by CMS and excellent customer satisfaction ratings provided by the CAHPS and JD Power and Associates. He has more than 25 years of managed care industry experience focusing on complaint resolution and member satisfaction, and has held various management positions at other health plans, including UPMC Health Plan, Highmark Blue Cross, and United HealthCare.

Mark earned a bachelor’s degree in human resources management from Point Park University in Pittsburgh, Pennsylvania.

Lisa Downey is Vice President Operations for MedHOK’s Western Division. She is responsible for oversight of client programs and the overall success of key client accounts. Lisa builds client relationships from the initial phases of the sale through the successful implementation of the solution into production. With Lisa’s extensive healthcare and pharmacy background in Medicare and Medicaid, she brings deep subject matter expertise to MedHOK and to the clients she serves.

Prior to joining MedHOK, Lisa held key leadership roles in pharmacy utilization management at WellCare, Inc. As Director of Pharmacy Operations, she provided oversight of more than half a million Prior Authorizations and Appeals annually and as Sr. Manager Pharmacy Appeals and Clinical Pharmacy Manager, she successfully completed CMS compliance and NCQA state audits. 

Lisa graduated from the University of South Florida with a bachelor of science degree in biology and a doctorate of pharmacy (PharmD).

Kimberly Boulahanis, PHR, SHRM-CP, leads MedHOK’s human resources initiatives including talent management and oversight of onboarding and compensation. With more than 20 plus years in the healthcare industry, Kim brings a wealth of experience and dynamic vision to building a culture of quality and engagement by identifying top talent. She has a degree in Human Resources and Organizational Leadership from Rasmussen College. 

Kim is a Certified Professional in Human Resources, and also holds her SHRM CP,  with a focus on employee engagement, employee relations, performance management, training & development, team dynamics, and coaching. Prior to joining MedHOK, Kim was Director of Human Resources Director for Health Integrated where she led strategic initiatives in talent management, employee engagement, compliance and performance management.

As an active member of the Society for Human Resource Management (SHRM), and Advocacy Captain, Kim lobbies on public policy on their behalf and was nominated for HR Person of the Year in 2015 and 2016. Additionally, she was elected among the 2011 Business Women Extraordinaire by the Tampa Bay Business Leader Media.

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Louis Straccioni provides oversight of Client Service Operations for MedHOK’s Eastern Region. He successfully leads client service initiatives ranging from implementation through production. Louis’ passion for ensuring unparalleled customer satisfaction and establishing strong, long-lasting relationships together with his proven expertise leading large scale system implementations drives his ability to be a key contributor to MedHOK’s business development.

Prior to joining MedHOK, Louis helped run major aspects of annual enrollment activity for the fastest growing Medicare Advantage Plan at the time. Louis has also directed implementations for a major third party administrator and held key positions at another large health plan during periods of high growth and expansion.

Louis holds a Bachelor of Science degree in business administration with an emphasis on marketing from the University of South Florida and is a certified Project Management Professional (PMP).

Angela Liebelt is Director of Client Service Operations. She is responsible for oversight of client programs, the overall success of key client implementation and ensuring ongoing success through production. Angela’s comprehensive experience in configuration provides the ability to help guide clients to successfully overcome obstacles and improve efficiencies.

Angela has held several roles at MedHOK including Configuration Manager. With more than 8 years of healthcare experience and having the privilege of guiding many clients through the implementation process, Angela is an asset to MedHOK and her clients. Prior to joining MedHOK, Angela served as Supervisor, Pharmacy at WellCare in Florida where she gained valuable health plan, pharmacy and regulatory experience. She holds a Bachelor of Science degree in Biology from the University of South Florida.