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Home / About MedHOK / Culture

A Powerhouse Culture

MedHOK, Inc., (Medical House Of Knowledge) is a company with a purpose.  Our purpose is to build a worldclass healthcare delivery platform that truly enables the successful transition to value-based healthcare while keeping our clients adherent to stringent compliance regulations.  Although technology and product functionality is only part of our purpose, delivering customer service that truly makes clients feel they are valued and cared for is the underpinning of keeping clients for life.  Building an organization that can deliver both leading edge technology and premium customer service requires team members that embody the following:

  • Driven to Deliver Customer Service that WOWs clients.  MedHOK is a client-centered organization.  The majority of our team is focused on client delivery and support.  Our goal is not just to keep clients happy, but to ensure they are consistently delighted with the quality of their experience.  
  • Embrace and Drive Change.  MedHOK employees must embrace change and look to drive change that brings improvement in product functionality and client experience.  The status quo is not a path to improvement.  The drive for continuously improving our service and solving client pain points is at the heart of what we do.
  • Work Hard.  When you love what you do and take pride in the value you create, work is not hard.  Delivering WOW service and driving change requires a strong work ethic and to meeting commitments and finishing the job.  At MedHOK, we work hard, we work smart and we deliver.
  • Take Ownership and Pride In All You Do.  Our quality, our commitments and our delivery are our brand.  MedHOK employees must take pride in the quality and delivery of their work because it is their personal brand.  Collectively, this approach creates a powerhouse based on accountability and ownership that ensure client satisfaction.
  • Attitude is Everything.  A positive, can-do attitude is the fuel to our organization.  A self-starting and can-do attitude is the source of power at the center of our culture.  

Client-Centered Culture

Focus on our clients.  Make them know they are valued.  They will be MedHOK clients for life.

Deliver on Commitments

Customer satisfaction is achieved by ensuring the expectations set, are the expectations met.

Compliance Powerhouse

Ensuring our clients are 100% compliant, 100% of the time.

More About Us

Recognized by Inc. magazine in 2014 as the nation’s 25th fastest growing private company and the 6th fastest growing private healthcare company, MedHOK is NCQA certified in HEDIS®, Pay for Performance, and Disease Management. MedHOK is the software platform of choice for more than 50 of the nation’s largest healthcare payers, including prominent health plans, provider owned plans, pharmacy benefit managers, and specialty pharmacy providers

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